Privacy Policy

Last updated: October 24, 2025

This Privacy Policy for ISLA Services LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Use our software application (the "Application"). The Application is a software tool designed to assist interpreters and other professionals in tracking the duration of calls on which they work ("call logger"). It can be operated in either automatic or manual mode. To achieve automatic call detection, the Application captures a predefined area of the user's screen. This image is processed exclusively in the device's volatile memory (RAM) using Optical Character Recognition (OCR) or other methods to determine if a call is active. It is of critical importance to understand that these screen captures are processed instantaneously and are immediately and permanently discarded after analysis. At no time are these images or any derivative data saved to the local disk or transmitted to any external server. This process is designed to be fully compliant with the privacy needs of professionals.
  • Visit our website at islaservices.com.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@islaservices.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Policy, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.

  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
  • Do we process any sensitive personal information? We do not process sensitive personal information.
  • Do we collect any information from third parties? We do not collect any information from third parties.
  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.
  • In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
  • What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
  • How do you exercise your rights? The easiest way to exercise your rights is by visiting www.islaservices.com/request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

  • 1. WHAT INFORMATION DO WE COLLECT?
  • 2. HOW DO WE PROCESS YOUR INFORMATION?
  • 3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  • 4. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
  • 5. HOW LONG DO WE KEEP YOUR INFORMATION?
  • 6. DO WE COLLECT INFORMATION FROM MINORS?
  • 7. WHAT ARE YOUR PRIVACY RIGHTS?
  • 8. CONTROLS FOR DO-NOT-TRACK FEATURES
  • 9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  • 10. DO WE MAKE UPDATES TO THIS POLICY?
  • 11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
  • 12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide when you register for the Services, express an interest in our products, participate in activities on the Services, or otherwise contact us.

  • Personal Information Provided by You: The personal information we collect depends on the context of your interactions with us. It may include email addresses, debit/credit card numbers, billing addresses, and names.
  • Sensitive Information: We do not process sensitive information.
  • Payment Data: We may collect data necessary to process your payment if you make purchases. All payment data is handled and stored by our payment processors, such as PayPal. You may find their privacy notice link(s) here: https://www.paypal.com/us/legalhub/privacy-full.
  • Social Media Login Data: We may provide the option to register using your existing social media accounts (e.g., Google, Facebook). If you choose this option, we will collect certain profile information as described in the section "HOW DO WE HANDLE YOUR SOCIAL LOGINS?".

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for various reasons, including:

  • To facilitate account creation and management.
  • To fulfill and manage your orders, payments, and returns.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations, such as business transfers.

We may need to share your personal information in the following situations:

  • Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you register or log in using a social media account, we may access certain information about you.

If you use a third-party social media account to log in, we will receive certain profile information (e.g., name, email address) from the provider. We use this information only for the purposes described in this Privacy Policy. We do not control and are not responsible for other uses of your personal information by your social media provider.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required by law.

We will only keep your personal information for as long as you have an account with us, unless a longer retention period is required by law (e.g., for tax or accounting purposes). When we no longer have a legitimate business need to process your information, we will either delete or anonymize it.

6. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

By using the Services, you represent that you are at least 18 years old. If we learn that we have collected personal information from users under 18, we will take reasonable measures to delete it. If you are aware of any data we may have collected from a child under 18, please contact us at privacy@islaservices.com.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your jurisdiction.

  • Withdrawing Consent: If we rely on your consent to process your information, you have the right to withdraw it at any time by contacting us.
  • Opting Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the "UNSUBSCRIBE" link in the email or by contacting us.
  • Account Information: You can review, change, or terminate your account by logging into your account settings. Upon termination, we will deactivate or delete your account, though some information may be retained to comply with legal obligations.

If you have questions about your privacy rights, email us at privacy@islaservices.com.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers include a Do-Not-Track ("DNT") feature. As there is no uniform technology standard for DNT, we do not currently respond to DNT browser signals.

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of certain states (e.g., California, Colorado, Virginia), you have specific rights regarding your personal information.

The table below shows the categories of personal information we have collected in the past twelve (12) months.

Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name YES
B. Personal information as defined in the California Customer Records statute Name, contact information, financial information YES
D. Commercial information Transaction information, purchase history, financial details, and payment information YES

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.

  • Your Rights: You may have the right to request access to, correct, or delete your personal information.
  • How to Exercise Your Rights: To exercise these rights, contact us by visiting www.islaservices.com/request or emailing privacy@islaservices.com.
  • Request Verification: We will need to verify your identity before processing your request.

California "Shine The Light" Law

California residents can request information about categories of personal information we disclosed to third parties for direct marketing purposes once a year, free of charge. To make a request, please contact us using the information provided below.

10. DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top. We encourage you to review this policy frequently.

11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at privacy@islaservices.com or contact us by post at:

ISLA Services LLC
8206 Louisiana Boulevard NE Suit A
Albuquerque, NM 87113
United States of America

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state, you may have the right to request access to, correct, or delete the personal information we collect from you. To submit a request, please visit: www.islaservices.com/request.